Return your ordered items within a week’s time after receiving your order.

1. If your original order has a visible manufacturing defect such as color fade, size, or a different product , they will be considered as returned products within the Month and eligible for a refund. Our customer service will be able to help you out, feel free to contact them.

2. Make sure the product is in the original form for you return the order for a refund. Items must be returned just as they were delivered avoiding alteration, used, damaged with in the original packaging.

3. If you want to return your order, contact our customer care services first via infolunalaze@gmail.com. After their confirmation, you can return the order. After the inspection of the item, once it is received, your refunding will be automatically processed and the payment will be sent to your original payment account. The return shipping fee will be paid by the buyer. Or it can be discussed and negotiated over with the customer care services.

4. Accessories, liquids, styling and care products as well as special custom-made items and ineligible for return. Please, not that free presents will be shipped out along with the original package.

5. After your return request is authorized, you can ship back the hair extensions back to the same address we provided. Remember to send out your order number and returned package number.

REFUND POLICY:

If you’re not totally satisfied with your ubbrands.com purchase, return it within 30 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 10 business days for the credit to appear on your account.
1. When you return your purchase to Ubbrands.com by mail within 30 days of the purchase date, you will receive a full refund to your original payment method for the price of the item(s).

2. Unfortunately, we can’t accept returns or issue refunds after 30 days.

3. We are unable to accept returns on items that have been opened. Please contact our Customer Service team should you need further assistance or have any questions.